These Terms and Conditions form part of every Member’s membership agreement. They are also available through the ClubRight membership app, on the FTC GYM website, at the gym, or upon request.

All Members and visitors must comply with these Terms, all reasonable gym rules, and all health and safety instructions displayed at the gym or issued by staff.

Business Address:

Functional Training Company Ltd

44 Whitehouse Road

Ipswich, Suffolk, IP1 5LU

Membership Enquiries and Cancellations:

[email protected]

1. General Provisions

These Terms and Conditions (“Terms”) apply to all members (“Members”) and visitors who use FTC Gym Ipswich (“FTC Gym”, “we”, “us” or “our”).

By accessing or using FTC Gym’s facilities, Members and visitors agree to comply with these Terms, all reasonable gym rules, and any applicable health and safety instructions provided by gym staff or displayed on the premises. Membership Terms and Conditions.

By ticking the relevant tick box during sign-up (which contains a link to these Terms and Conditions) you confirm that you have read, understood and agreed to these Terms and Conditions. If you do not agree to these terms, you must not proceed with registration or use the facilities.

Depending on the circumstances and subject to applicable law, a breach of these Terms may result in restricted access, removal from the premises, suspension or termination of membership. FTC Gym may make reasonable changes to these Terms and will provide any notice required by law where a change affects a Member’s contractual rights or obligations.

Members should check the current version of these Terms regularly. If you do not agree to any updated Terms, you must stop using the facilities and contact us regarding your membership.

Unless these Terms specify otherwise, membership correspondence, including cancellation requests and complaints, must be submitted in writing to [email protected].

If we do not immediately enforce a provision, we may still enforce it later. If any provision is unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

These Terms must be read with the Member’s individual membership agreement, any membership-specific conditions, the gym’s health and safety procedures and the relevant privacy notice. Mandatory statutory rights prevail over any conflicting provision. Legal proceedings relating to these Terms will be subject to applicable law and jurisdiction, without removing any mandatory consumer rights.

2. Membership, eligibility and access

2.1. Membership entitles you to use the facilities included in your chosen membership type, subject to these Terms.

2.2. Members must:

Be at least 16 years old. Proof of age may be requested.

Reside in the United Kingdom.

Provide and maintain a valid email address and accurate contact details.

Hold no more than one membership.

Use the membership personally and not transfer it to another person.

2.3. Joining fees, initial payments, prepaid fees and annual membership fees are payable in accordance with the membership agreement. Refunds are subject to statutory rights and the cancellation provisions in these Terms.

2.4. After registration, Members will receive a welcome email explaining how to activate their account and confirming their acceptance of these Terms. Members must then download and use the ClubRight app on a compatible smartphone to access the gym.

2.5. Members must have a working, compatible smartphone capable of running the ClubRight app and displaying their membership QR code.

2.6. The ClubRight profile must contain a clear photograph of the Member’s face. Sunglasses and other items that prevent reasonable identification must not be worn in the photograph. Access to the gym or class bookings may be unavailable until an acceptable photograph is provided.

2.7. Members must not lend, share or allow another person to use their ClubRight account, membership app or access credentials. Sharing access credentials may result in suspension or termination of membership.

2.8. Members must use the ClubRight app to display and scan their membership QR code at the entry gate. Faces must remain reasonably visible when using the speed gate to allow safe identification.

2.9. Members must enter and leave through the designated main entrance. External doors must not be opened for access or exit except in an emergency. Members must not force, tamper with or attempt to open locked external doors. Unauthorised access may result in immediate suspension or termination, and Members may be liable for damage or losses where liability is established under applicable law.

2.10. Changing rooms must be accessed using the designated member app or QR access system. Members should keep their phones secure and must not leave them unattended in changing rooms.

2.11. Children aged 15 and under are not permitted in FTC Gym, except children who are members of Regashi Karate Club attending privately booked sessions.

2.12. FTC Gym may show prospective Members and other authorised individuals around the facilities on a trial basis.

2.13. Membership freezes

Members may request a membership freeze by writing to [email protected]. A freeze:

May last for a maximum of six months.

Costs £10 per month.

Prevents access to and use of FTC Gym facilities during the freeze period.

Protects the Member’s existing membership price against increases during the approved freeze period.

A freeze takes effect only when confirmed by FTC Gym. Outstanding payments must be dealt with in accordance with the membership agreement.

3. Opening hours, staffed access and unstaffed access

3.1. FTC Gym operates 24 hours a day, 7 days a week, for 362 days each year. The gym is closed on Christmas Day, Boxing Day and New Year’s Day.

3.2. Additional closures or changes to opening hours for maintenance, inspections, cleaning or other operational reasons will be communicated in advance where reasonably practicable through notices at the gym and/or social media channels.

3.3. Temporary closures or reduced opening hours may be necessary for operational, safety or other reasons beyond our reasonable control, including fire, epidemics, pandemics, industrial action or instructions from public authorities. Members’ rights to refunds, extensions or other remedies will be determined by the membership agreement and applicable law. Any discretionary extension will be offered at FTC Gym’s discretion.

3.4. Unstaffed-hours access is available only to eligible Members who have completed the required access checks and attended a visit during staffed hours to receive the relevant instructions. The minimum age for using the facilities during unstaffed hours is 16.

3.5. Before using the gym during unstaffed hours for the first time, Members must attend during staffed hours so that FTC Gym can verify their access credentials, explain the relevant procedures and answer questions.

3.6. Members using the gym during unstaffed hours must ensure that the main entrance closes securely behind them. Only one person may pass through the speed gate at a time, with Members leaving the gym having priority.

3.7. Members must comply with these Terms and all applicable safety procedures during unstaffed hours. We strongly recommend attending with a gym partner, particularly when undertaking exercises that may require assistance.

3.8. During unstaffed hours, changing rooms may be accessed using the QR scanner at each changing-room entrance. Session passes are not available during unstaffed hours.

3.9. FTC Gym may introduce a charge for unstaffed-hours access. Members will be informed of any applicable charge or change in membership cost before it takes effect, in accordance with the membership agreement and applicable law.

3.10. Emergency procedures during unstaffed hours

Six emergency panic buttons are provided throughout the gym. Activating a panic button alerts the monitoring company and the designated on-call staff member. CCTV may be reviewed remotely and appropriate assistance arranged.

Panic buttons must be used only in a genuine emergency. Deliberate misuse may result in suspension or termination, subject to the circumstances and applicable law.

The panic buttons are located as follows:

Panic button 1: By the defibrillator in the main corridor near the speed gate.

Panic button 2: At the bottom of the main stairs, by the fire exit in the pin-select area.

Panic button 3: On the wall of the dumbbell area, at the PT counter end.

Panic button 4: By the fire door at the end of the squat racks.

Panic button 5: At the top of the main stairs in the cardio area.

Panic button 6: To the right of the main shutter in the cardio area.

If the fire alarm sounds, Members must leave through the nearest safe fire exit and assemble in the designated assembly area in the car park. Fire doors must never be used for routine entry or exit.

4. Conduct, dress and prohibited activities

4.1. Members and visitors must behave respectfully and must not interfere with other people’s use and enjoyment of the gym.

4.2. Discrimination, harassment, aggression, abuse, intimidation, antisocial behaviour, threats and other inappropriate behaviour towards staff or Members are prohibited. Criminal activity and sleeping in the gym are also prohibited.

4.3. Smoking and vaping, including the use of e-cigarettes or similar devices, are prohibited throughout the gym and car park.

4.4. Animals are not permitted on the premises, except for guide dogs and other assistance dogs where applicable.

4.5. Members must wear suitable training clothing and clean, appropriate footwear. The following are prohibited during training:

Muddy boots, work boots and unsuitable work clothing.

Bare feet or socks.

Flip-flops, sliders, Crocs and similar unsuitable footwear.

Topless training.

Clothing worn for religious or other personal reasons must be suitable for the activity being undertaken.

4.6. Staff may refuse entry or require a Member to change clothing if it is unsuitable or unsafe for the activity. Any such decision will be applied reasonably.

4.7. Meta Glasses, AI smart glasses and similar wearable devices capable of recording audio or video are prohibited inside FTC Gym.

4.8. Members must not photograph or record other Members on the premises without their consent.

5. Visitors and session passes

5.1. Non-members may use FTC Gym facilities only after purchasing the appropriate pay-as-you-go session pass and completing the required Physical Activity Readiness Questionnaire (PAR-Q).

5.2. Session passes may be purchased at reception during staffed hours. Visitors may alternatively scan the QR code at the reception entrance to access the membership sign-up page.

5.3. A session pass does not include a gym induction. Session-pass visitors must exercise within their capabilities, use the facilities responsibly and fully comply with these Terms and all health and safety requirements.

6. Health, safety and equipment

6.1. Members and visitors use the facilities and equipment subject to these Terms and at their own risk, except where liability cannot lawfully be excluded or limited.

6.2. Members must complete the required PAR-Q before using the facilities. If you are unsure whether you are medically fit to exercise, consult a suitably qualified healthcare professional before beginning an exercise programme.

6.3. Members are offered a complimentary 30-minute induction with a qualified fitness professional on joining. We strongly recommend taking advantage of this service. Members may decline it but remain responsible for using equipment safely and following all instructions.

6.4. Members must inform FTC Gym if they develop a new medical condition or if an existing condition changes in a way that may affect their ability to exercise safely. A new PAR-Q may be required.

6.5. Members must receive appropriate instruction or an induction before using equipment they do not understand. Equipment must be used only for its intended purpose and only where it can be operated safely.

6.6. Members must:

Follow all reasonable health and safety instructions.

Use a towel while training and wipe down equipment after each use.

Report damaged equipment, breakages and safety concerns to staff promptly.

Keep emergency exits, fire doors, alarms and disabled access routes unobstructed.

Use safety devices correctly, including safety catches in racks and frames.

Use collars with Olympic bars.

Use bumper plates in the designated deadlift area.

Return weights, dumbbells and other equipment to their designated storage positions after use.

Return equipment moved between areas to its original position.

Leave the gym tidy.

Keep equipment upholstery clean and undamaged.

6.7. Members must not:

Drop weights onto the floor or use weights they cannot control safely.

Occupy a single piece of equipment for more than 30 minutes during busy periods where this would prevent others from using it.

Use free weights or perform weight training on the mezzanine floor, which is designated for cardio, functional training and eGym equipment.

Deadlift on the astro-track.

Leave equipment used on the astro-track outside its designated storage area.

Copy exercises or equipment modifications seen elsewhere or on social media unless permitted by FTC Gym and capable of being performed safely.

Spray weight stacks on pin-select machines.

Apply grease or lubricants to gym machines.

Use attachments other than those designed or approved for the relevant machine.

Use a machine if its cable appears damaged. Damaged cables must be reported immediately.

Stand on, pick at, pull or interfere with equipment upholstery, seams or stitching.

Detach, disable or tamper with emergency stops or safety switches on cardio machines.

Consume food on the premises. Eating is prohibited in the fitness and gym areas.

Bring glass containers onto the premises.

6.8. Fire doors, fire exits, alarms, extinguishers and other emergency equipment must not be obstructed, misused or tampered with. Fire extinguishers may be used only in an emergency and in accordance with safety instructions.

6.9. The defibrillator, eyewash station and first aid kit must not be tampered with, misused or removed. The eyewash station should be used only when required.

6.10. Fire doors are monitored and alarmed. Unauthorised opening may trigger an alarm and a security response.

6.11. Members and visitors may be responsible, to the extent permitted by law, for damage to facilities or equipment caused by negligence, deliberate misconduct, improper use or failure to follow these Terms. FTC Gym may seek reasonable repair or replacement costs supported by evidence.

7. Personal training and filming

7.1. Only qualified Personal Trainers (“PTs”) who have entered into an appropriate agreement with FTC Gym and paid the applicable rental or licensing fees may provide personal training services on the premises.

7.2. A standard membership does not authorise a Member to train another person for payment or provide personal training services at FTC Gym.

7.3. Members and session-pass visitors must not provide personal training without the express written consent of the Director of FTC Ltd. Anyone providing unauthorised personal training must stop immediately when instructed.

7.4. Continued unauthorised personal training may result in removal from the premises, a proportionate restriction on future access, or suspension or termination of membership where justified under the membership agreement and applicable law.

7.5. Online Personal Trainers must not film or produce content at FTC Gym unless they have:

Entered into a written agreement with FTC Ltd.

Paid the applicable monthly licensing fee.

Provided evidence of valid insurance and relevant qualifications.

7.6. Personal training sessions are arranged between the Member and the relevant PT. Responsibility for bookings, cancellations and refunds rests with the parties to that arrangement, subject to any legal obligations owed by FTC Ltd.

8. Personal belongings, lockers and lost property

8.1. Members and visitors are responsible for their personal belongings. We recommend that valuables are not brought into the gym.

8.2. Lockers are provided for temporary storage while using the gym. Members must provide their own suitable padlock or purchase one on the premises, where available.

8.3. Padlocks must be removed when leaving the premises. FTC Gym may remove padlocks left in place.

8.4. Lockers must not be used for long-term storage unless locker hire has been agreed and paid in advance. FTC Gym may open a locker and remove its contents where reasonably necessary, including where it remains in use after the Member has left or where there is a security, safety or operational concern.

8.5. Items removed from lockers will be held at reception for up to 30 days. Unclaimed items may then be disposed of appropriately.

8.6. Items handed in as lost property will normally be retained for no more than seven days and may then be disposed of.

8.7. FTC Gym will make reasonable efforts to return lost property. Responsibility for lost, damaged or stolen property is governed by the Liability section of these Terms and applicable law.

9. Membership fees, payments and price changes

9.1. Membership fees are payable monthly in advance unless the membership agreement specifies another payment arrangement.

9.2. Joining fees, prepaid fees and annual fees are payable in accordance with the membership agreement and are subject to applicable statutory cancellation and refund rights.

9.3. FTC Gym will give Members at least 30 days’ notice by email of changes to membership rates where required by these Terms. Members are responsible for keeping their contact details up to date.

9.4. A £15 administration fee may be charged for each missed payment or where a valid payment method has not been maintained, subject to applicable law and the fairness and enforceability of the charge.

9.5. If payment remains outstanding for more than 30 days, FTC Gym may refer the debt to a third-party debt collection agency. A further £15 administration fee may be charged on referral, together with other reasonable and legally recoverable costs.

9.6. Members may be denied access while properly due membership fees remain unpaid. Repeated failure to pay may result in termination and lawful recovery action.

9.7. FTC Gym may revise membership fees after any initial fixed term, subject to the membership agreement, appropriate notice and applicable consumer law.

9.8. Cancelling a Direct Debit, removing a payment card or changing a payment method does not, by itself, terminate membership. Members must follow the cancellation procedure in these Terms. Any further charges must be properly due under the membership agreement.

9.9. Requesting deletion of your account through the ClubRight app does not cancel the membership. Account deletion requests and membership cancellations are separate processes.

10. Cancellation, refunds and payment disputes

10.1. Cancellation requests must be submitted in writing to [email protected]. Verbal cancellation requests will not be accepted.

10.2. Members must provide at least 30 days’ written notice to cancel their membership, unless a different cancellation period or right applies under the membership agreement or applicable law. The 30-day notice period begins on the date FTC Gym receives the written cancellation request.

10.3. Members should retain a copy of their cancellation email and any acknowledgement. Subject to statutory rights, FTC Gym will use the date the request is received to determine the applicable notice period.

10.4. Where the membership agreement provides an initial 14-day cancellation period, the request must be submitted in writing within that period. If the Member has used the facilities during that period no refund is due and will be determined in accordance with applicable consumer law, including the rules governing services supplied during a cancellation period.

10.5. After any applicable initial cancellation period, or minimum contract period, Members may cancel by giving at least 30 days’ written notice to [email protected]. Membership fees remain payable during the notice period, and the membership will remain active until the cancellation date unless otherwise agreed in writing or required by law.

10.6. Flexible rolling memberships may be cancelled using the same procedure and 30-day written notice period, subject to any specific terms agreed when purchased.

10.7. Membership fees already paid are not automatically refundable merely because a Member has not attended or used the facilities. Refunds will be assessed in accordance with the membership agreement and applicable law.

10.8. FTC Gym may consider early termination in exceptional circumstances, including long-term illness, injury, pregnancy or a change of residence of 25 miles or more from FTC Gym. Requests must be submitted in writing with appropriate evidence, such as a medical certificate or confirmation of the new address.

10.9. Any discretionary early termination or refund will be assessed individually. Nothing in these Terms excludes or restricts statutory rights.

10.10. Cancellation cannot be completed until outstanding sums properly due under the membership agreement have been addressed. Disputed sums will be dealt with in accordance with applicable law and the relevant dispute resolution procedures.

10.11. Members who enter into a fixed-term or contracted membership are expected to comply with the agreed term and payment obligations, subject to contractual cancellation rights and applicable law. If a Member seeks early termination or defaults on payments, FTC Gym may take appropriate lawful action under the membership agreement. Any restriction on future membership will be lawful, fair and consistent with consumer rights.

10.12. Members who do not recognise or wish to dispute a payment should contact [email protected] so that FTC Gym can investigate it. Where appropriate, we will arrange a refund or correction.

10.13. A chargeback may automatically result in a ban where the Member is exercising legitimate payment dispute rights or statutory protections. Any action taken in response to a chargeback will be lawful, fair and proportionate.

10.14. If a Member cancels and later rejoins, the membership will be subject to the rates, terms and eligibility requirements in force at the time of rejoining.

11. Car parking

11.1. The car park at FTC Gym, 44 Whitehouse Road, Ipswich, Suffolk, IP1 5LU, is for Members and visitors while using the gym or attending a qualifying pre-booked appointment.

11.2. Parking is limited to three hours per visit, with no return within five hours. Overnight parking and leaving a vehicle in the car park when not using the gym or attending a qualifying appointment are prohibited.

11.3. Vehicles must be registered using the tablet provided in the gym, or by scanning the designated QR code and completing the registration process.

11.4. Do not park on the grass verge alongside roads marked with double yellow lines. Parking restrictions may be enforced by the relevant local authority.

11.5. By parking at the site, drivers agree to comply with the parking terms clearly displayed on the signage in the car park and administered by Ezee Park Ltd.

11.6. Qualifying Members with an active membership and visitors attending a qualifying pre-booked appointment may park free of charge for up to three hours, subject to vehicle registration being entered into the tablet and compliance with the five-hour no-return restriction.

11.7. The parking operator may issue a £100 Parking Charge Notice (“PCN”) for breaches of the displayed parking terms, including:

Failure to register the vehicle registration number or correct vehicle registration number.

Exceeding the permitted parking duration.

Returning within the prohibited period.

Parking outside designated bays.

Parking in prohibited areas.

11.8. The parking operator’s stated terms provide a 50% discount if the charge is paid within 14 days, with payment otherwise due within 28 days. The PCN should be checked for the applicable terms, deadlines and payment instructions.

11.9. Unpaid charges may be pursued by Ezee Park Ltd through lawful debt recovery or legal proceedings. Liability will be determined in accordance with applicable law and the circumstances of the case.

11.10. FTC Ltd is not the parking operator and does not determine parking appeals. Members and visitors should follow the online appeal procedure specified on the PCN or contact Ezee Park Ltd directly. Appeals should include the PCN reference, vehicle registration, relevant dates and supporting evidence.

11.11. The parking operator may not accept forgetting to register a vehicle as grounds for cancelling a charge, it is your responsibility to enter the correct registration number into the tablet and confirm. Each appeal should nevertheless be considered in accordance with the applicable parking terms, evidence and relevant law.

11.12. FTC Ltd is not responsible for any vehicle damage, loss or parking charges except where liability arises under applicable law.

12. Liability

12.1. Members and visitors must use the facilities responsibly and comply with all safety instructions.

12.2. FTC Gym is not responsible for loss, damage or theft of any personal belongings except where caused by our negligence, breach of contract or another circumstance for which we are legally responsible.

12.3. Where FTC Ltd is legally liable for loss, damage or theft of personal belongings, the amount recoverable will be determined in accordance with applicable law and the evidence of loss. We may request proof of ownership and value.

12.4. FTC Gym is not liable for failure or delay in performing its obligations to the extent caused by:

a. An act or omission of a Member or visitor.

b. An act or omission of a third party not directly involved in providing our services.

c. An event that could not reasonably have been foreseen or avoided despite reasonable care.

12.5. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded or limited.

12.6. Nothing in these Terms removes or restricts any statutory rights Members or visitors have under applicable consumer protection law.

13. Complaints and dispute resolution

13.1. Complaints should be submitted in writing to [email protected] or by post to:

FTC Gym Ipswich

44 Whitehouse Road

Ipswich

Suffolk

IP1 5LU

13.2. Complaints should include:

The nature of the complaint.

Relevant dates and details.

Supporting documents or evidence.

The resolution sought.

13.3. FTC Gym will aim to acknowledge a written complaint within five working days and provide a full written response within eight weeks.

13.4. If a complaint remains unresolved, the Member may refer the matter to an appropriate independent dispute resolution service, where available and applicable, or seek advice from Citizens Advice or the relevant local Trading Standards service.

13.5. Nothing in this procedure prevents a Member from pursuing any available legal remedy, including court proceedings.

13.6. If a Member believes a provision is unfair under the Consumer Rights Act 2015 or other applicable law, they may raise the matter with us in writing. Any term found to be unfair or unenforceable will be treated in accordance with applicable law.

14. Data protection, CCTV and photography

14.1. 24 hour CCTV operates within the gym and car park for security, safety, incident investigation and the protection of Members, visitors, staff and property.

14.2. CCTV may be monitored by authorised FTC Gym personnel and a contracted security company. Recordings may be reviewed, retained or disclosed where necessary and lawful, including for security incidents, safety concerns, complaints or legal obligations.

14.3. CCTV notices are clearly displayed on the premises. Further information about the handling of personal data, including the identity of the data controller, processing purposes, retention periods and individuals’ rights, is provided in the applicable privacy notice.

14.4. Personal data provided to FTC Ltd will be processed in accordance with applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.

14.5. Members may exercise their applicable data protection rights by contacting the relevant data controller using the details provided in the privacy notice.

14.6. FTC Gym may take photographs or videos for promotional purposes. Where Members are identifiable, we will make every effort to obtain appropriate permission or rely on another lawful basis where applicable.

14.7. CCTV processing does not remove any rights Members or visitors have under data protection law.

For membership enquiries, cancellation requests and complaints, contact:

[email protected]